“While dealing with back pain can be a weighty process, it is essential that you are active in making decisions with confidence about your own treatment.
Once you have arrived at the stage where you are considering surgery, you need to talk with experts.“
You will find hardly anyone in Germany with more expertise in patient guidance and medical due diligence than Malte Petersen. For some 25 years Malte has been working as a mediator between thousands of international patients, hospitals, and surgeons in Germany.
In the late 90s, Malte, together with the medical director Dr. Zechel, established the international department at Stenum Hospital for Orthopedics near Bremen. With the increasing numbers of patients inquiring for artificial disc replacement the hospital engaged Dr. Ritter-Lang and Dr. Jens Dannenberg (R.I.P.) as visiting doctors.
The concept. The key.
The pioneering concept was a treatment program involving pre-surgical communication, logistics, and follow-up organisation.
Over the next seven years Malte has accompanied each and every one of the international patients – from first contact to final check-up and beyond.
To many patients he has built up a very personal and trusting relationship.
“Key for an optimal surgical outcome is the combination of excellent surgeon skills with adequate attention for each patient in a fully equipped hospital and post-surgical intensive rehabilitation under constant professional supervision. This is ensured at the ONZ.“
Lessons learned. Reaching for the top.
When in 2012 Malte was asked to become head of the international department of ONZ, he did not hesitate.
Dr. Thomas Bierstedt: “An expert interlocutor.“
The surgeons have always involved Malte in all their thought processes, decisions, diagnosis, differential diagnoses, complication management, follow-up procedures – due to his role as spokesman and because of his ability to communicate with empathy in all cultures.
“It is your body, and you owe it to yourself to know all you can about what is involved before you decide if a surgical procedure is right for you, and whom you want to trust. I consider it my duty to make this knowledge available to patients.“
“Our intention in providing utmost information is to allow you to become as involved in your surgery and recovery as your surgeon, your physiotherapists, and the staff. We approach your surgery as a team.“
In his career he has accompanied and evaluated over 10,000 spinal patients and their cases around the world – every specialist content that he communicates is, of course, backed up by this long lasting experience and the surgeons’ input.
The surgeons appreciate Malte Petersen as an expert interlocutor at eye level. He neither provides the indication, nor any diagnosis. He is the spokesman and the link between patient, surgeon, and hospital.
(post ADR cervical, Dr. Bierstedt)
“Phenomenal to say the least.”
“I work for an international company and have been involved in customer liaisons for the past 20 years, and I was extremely impressed with the communication I received to my online query. If I could have a person like Mr. Malte Petersen on my team we would be world class, which is where I rate him as a person and in his
professional position, a real compliment to Dr. Bierstedt’s team. The communication and information transfer from here to Germany under the care of Malte was phenomenal to say the least. It really supported my decision 100 fold that my wife had found the Best in the West.“